Redeeming Boston Points

How do my customers redeem Boston Points in my business?
They should inform you that they will be paying by redeeming Boston Points. Once a User redeems a selected amount of Boston Points, a screen will appear con...
Thu, 25 Mar, 2021 at 11:12 AM
What if I want to cancel a purchase that was paid for with redeemed Boston Points?
All redemptions of Boston Points are final and irrevocable. The terms of the cancellation and any refund are agreed upon directly between you and the custom...
Thu, 25 Mar, 2021 at 11:13 AM
How do I receive payment for the Boston Points that were redeemed at my business into my bank account?
The payment for the Boston Points you’ve accumulated will be made to your bank account in dollars, via direct deposit from the City of Boston. Please note, ...
Thu, 25 Mar, 2021 at 11:15 AM
How can I make sure my customer has paid with Boston Points?
Make sure the customer shows you or your staff member the confirmation screen on their phone. In addition, you will receive an email immediately upon redemp...
Thu, 25 Mar, 2021 at 11:15 AM
How do I enter a purchase with Boston Points into my POS?
During your onboarding process, your B-Local representative likely guided you through the process of configuring your POS. In most cases, you can simply ent...
Thu, 25 Mar, 2021 at 11:16 AM
Do I need to give a receipt for Boston Points’ redemption?
Yes. Redemption of Boston Points in your business requires a receipt from you to your customer because an exchange of goods was made between you and your cu...
Thu, 25 Mar, 2021 at 11:16 AM
Can customers pay with Boston Points online?
No, a customer can currently use Boston Points only in the store itself.
Thu, 25 Mar, 2021 at 11:17 AM
Are there limitations of what goods Boston Points may be redeemed on?
There may be laws limiting the use of Boston Points to purchase certain goods, like alcohol, tobacco, lottery and pharmaceuticals. The City of Boston makes ...
Thu, 25 Mar, 2021 at 11:17 AM
What to do if a customer has a problem paying with Boston Points (technical issues)?
In this case, the customer can reach out to B-Local’s support team at 
Thu, 25 Mar, 2021 at 11:18 AM
How do I check my account balance?
Each time a redemption of Boston Points is made in your business, you’ll receive a confirmation email with the amount you’ve received for that transaction a...
Thu, 25 Mar, 2021 at 11:19 AM